Six questions. Under three minutes. An immediate read on where your operation stands and what it means for where you are headed.
Question 1 of 6
What is prompting you to look at this right now?
This question is not scored. It helps us frame your result in the context that is most relevant to you.
Question 2 of 6
When something goes wrong operationally, does your team identify what actually caused it — or does it get fixed and move on?
Question 3 of 6
Are the processes that drive your core output documented well enough that a new person could follow them without asking someone?
Question 4 of 6
Do you measure how often things go wrong — rework rate, error rate, defect rate — or do you find out when a customer tells you?
Question 5 of 6
Is there a single person in your organization who owns quality — with actual authority to stop a process or escalate a problem?
Question 6 of 6
When a customer complaint or quality failure comes in, does it trigger a documented response — or is it handled case by case?